Cancellation and Refund Policy

1. Can I cancel my order?

Once your order is placed, it is processed promptly. Therefore, all orders are final and cannot be canceled once confirmed. Returns and exchanges are dealt with on a case-by-case basis, at the sole discretion of at54thstreet.

2. Do you accept returns for opened products?

For hygiene and safety reasons, we do not accept returns for opened or used products.

3. What is your refund policy?

Refunds are provided on a case-by-case basis. If you believe your product is defective or you have a concern, please contact us at support@at54thstreet.com. We may offer a refund or store credit depending on the circumstances and in line with our discretion.

4. Do I have to pay for return shipping?

If a return is authorized, customers may be responsible for any return shipping fees. Shipping fees are non-refundable, and the cost of return shipping will be borne by the customer, unless the return is due to a mistake on our part.

5. Can I exchange a product?

Exchanges are not typically accepted. However, if there is an issue with the product or it arrives damaged, please reach out to us within 7 days of receiving your order for further assistance.